Director of Store Operations
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• Creates and filters all communications and initiatives to the stores’ organization. Develops and executes internal communication strategies that support Company’s business objectives
• Updates store procedures to best serve the needs of the stores, the company and its customers.
• Anticipates stores’ communication needs. Find creative, quality, timely, relevant and simple solutions to serve them well. Support merchandising, marketing and operational ‘launches’ with high quality information and materials.
• Plan and execute key national store meetings and conferences.
• Drive key store recognition and reinforcement programs.
• Manage the store supplies program.
• Store communications improvement
• Process simplification
• Technology systems enhancement to support business objectives
• Information resource improvement
• Increase quality of store tools and supplies
• Strengthen recognition and reinforcement programs
• Spends time in stores working and listening
• Builds relationships with key Store Leaders
• Listens carefully to the needs of our store leaders and associates
• Collaborates with Store Leaders and Associates on projects
• Delivers quality work on time
• Actively collects store feedback on work
• Influences and energizes those around them to affect positive change
• Serves as a coach and mentor to their team
• Listens and collaborates well with team, store leaders and cross-functional partners
• Displays the visible passion and persistence to be a catalyst for positive change
• Communicates directly, honestly, and constructively
• Energizes others to deliver quality work and results
• Leverages strong diagnostic and problem-solving skills
• Displays a commitment to Servant Leadership

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